Mobility and Transport
Sustainable Mobility and Rail Policy
Details about the rail passenger
City or town
About the incident
Company against which the complaint is filed
Type of company
Country where the incident took place
Have you already filed a complaint ?
No, no complaint has been filed
Yes, with the railway undertaking
Yes, with another private or public authority (e.g. Ombudsman or a consumer protection association)
Tick below the appropriate boxes relating to the type of incident.
It is possible to tick more than one box.
Type of incident
Availability of information
Availability of tickets and reservations
Death or personal injury of passengers
Loss or damage to (registered) luggage, vehicles and/or other articles, theft.
Refund or compensation for delays or cancellations
Assistance in the event of delays or cancellations
Information, accessibility and assistance to persons with reduced mobility
Passengers´ personal security
Description of the incident
(e.g. a copy of the travel ticket, reservation ticket, correspondence with the railway undertaking, ombudsman or other services)
I authorise the competent national authority responsible for the enforcement of Regulation (EC) 1371/2007 to investigate, as far as possible, the incident that is the subject of my complaint and to make the necessary contacts with the body concerned.
I authorise the competent national authority to collect and process my personal data insofar as they are necessary to handle my complaint.
In order to determine that you are a real person (and not a machine)
we ask you to make the following simple calculation (in figures).
Give the sum of the numbers
Fields marked with an asterisk