Passenger Rights

Passenger rights in case of

denied boarding, downgrading, cancellation or long delay of their flight

regulation (CE) 261/2004

COMPLAINT

Prior questions

Have you been confronted with a denied boarding, a downgrading, a cancellation or a long delay of your flight ?

YesNo

Select the airline you flew with :

* = required fields

Personal information

Last name :

*

First name :

*

Address

Street :

*

Number :

*

Postal code :

*

City :

*

Zip code :

Country :

*

E-mail :

*

Telephone number :

*

Passengers

Last name

First name

Adult, Child or
Infant (less then 2 years)

Special assistance was required

passenger n° 1 :

AdultChildInfant

YesNo

passenger n° 2 :

AdultChildInfant

YesNo

passenger n° 3 :

AdultChildInfant

YesNo

passenger n° 4 :

AdultChildInfant

YesNo

passenger n° 5 :

AdultChildInfant

YesNo

passenger n° 6 :

AdultChildInfant

YesNo

passenger n° 7 :

AdultChildInfant

YesNo

passenger n° 8 :

AdultChildInfant

YesNo

Information concerning the flight

Airline :

*

Flight number :

*

Ticket number :

Booking reference :

Airport of departure :

*

Airport of destination :

*

Connecting airport (if any) :

Scheduled date of flight :

*

Scheduled time of departure :

*

Scheduled time of arrival :

*

Airport where the incident occurred :

*

Information concerning the complaint

Type of complaint :

Long delay
Cancellation

Denied boarding
Downgrading

Did the passenger(s) hold a confirmed reservation of the flight concerned ?

YesNo

Did the passenger(s) present themselves at the check-in desk at the latest at the time indicated by the airline (or if no time was indicated : not later than 45 minutes before the published departure time of the flight) ?

YesNo

Did the passenger(s) present themselves at the boarding gate before the time indicated on the boarding card ?

YesNo

Did the airline provide the passenger(s) with information on their rights ?

YesNo

Passenger's request

What compensation do you expect ?

€ 250 / person

€ 400 / person

€ 600 / person

Monetary compensation on the basis of Regulation (EC) 261/2004

Reimbursement of extra-costs (no care)

Refund of unused flight ticket

Compensation for other damages

Other

Comments

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